Last updated: October 23, 2026
Thank you for shopping with Solévia. This policy explains how we ship your order, what it costs, and what to expect after you buy.
Orders are prepared and dispatched within 2 to 4 days of being placed.
The order processing period is separate from the delivery period.
You'll receive a confirmation email with tracking as soon as your order ships, if the shipping method supports it.
Delivery is estimated to take 6 to 12 days after dispatch. Available shipping methods are shown at checkout. Delivery times are estimates, not guarantees, and begin once your order ships. They may be affected by carrier delays, weather, or other events outside our control.
Shipping charges are calculated at checkout based on your destination, order weight, and selected shipping method. Free standard shipping may be available on selected orders as displayed at checkout.
United Kingdom customs, taxes and other applicable fees
For orders shipped to the United Kingdom, taxes, duties, and import fees may apply. Where available, these charges will be calculated and collected at checkout. If taxes or duties are collected at checkout, they will be shown before you place your order. If these charges are not collected at checkout, they may be due before or at delivery and are the customer’s responsibility unless otherwise stated.
In some cases, additional import charges, customs duties, VAT, brokerage fees, or carrier handling fees may be due when your order arrives in the United Kingdom. These charges are determined by UK customs authorities and/or the carrier and are the customer’s responsibility unless we expressly state at checkout that duties and taxes are prepaid.
Customs processing may also affect delivery times. We recommend checking your local import rules before placing an order.
Once your order ships, we'll email you a confirmation with a tracking number and link, if applicable. Please note tracking information may take time to update after you receive it.
We currently ship exclusively to the United Kingdom.
International orders may be subject to customs duties, import taxes, fees, and customs delays. Any applicable charges collected at checkout will be shown before you complete your purchase.
Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it.
If your order is lost, damaged, or delayed, contact us and we will help you work with the carrier.
Need to change or cancel your order? Contact us as soon as possible. We may be able to accommodate changes before your order ships, but once it's in transit we're unable to modify it. Refunds for cancelled or delayed orders will be processed promptly to the original payment method where possible.
Contact our team at contact@solévia.com or use the contact details in our contact information policy.
